Refund and Returns Policy

Purely Wild Return Policy - Customer-First Approach

Overview

All purchases from Purely Wild are backed by our unwavering commitment to quality and complete customer satisfaction. We stand behind every product we sell and want you to feel confident in your purchase. Our enhanced return policy reflects our dedication to your wellness journey with our wild-sourced supplements.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date of purchase. Purchases are eligible for a full refund within 30 days under the following conditions:

Automatic Full Refund (No Questions Asked)

  1. Non-delivery of merchandise - If your order doesn't arrive within the expected timeframe
  2. Receipt of defective or damaged merchandise - Including packaging damage, leakage, or product integrity issues
  3. Product doesn't match website description - If the product significantly deviates from its online description
  4. First-time customer product intolerance - We understand our potent, wild-sourced products may be too strong for some customers

Additional Satisfaction Scenarios

  1. Unexpected adverse reactions - If you experience any negative effects despite following usage instructions
  2. Product effectiveness concerns - If you don't experience expected results after proper usage for 30 days
  3. Customer education gaps - If inadequate product instructions led to improper usage and negative experience

No Restocking Fees Policy

We have eliminated all restocking fees. Your satisfaction is our priority, and we believe you shouldn't be penalized for product issues or our educational shortcomings.

Easy Return Process

Multiple Contact Methods

  • Email: contact@purelywildnatural.com (24/7 response within 1 business day)
  • Phone: (909) 284-5620, Monday-Friday 9AM – 5PM (CST)
  • Live Chat: Available on our website during business hours

What to Include in Your Return Request

  • Order ID number
  • Your name and contact information
  • Reason for return (helps us improve our products and services)
  • Photos of damaged packaging (if applicable)

Subject Line for Email: "Return Request - [Your Order ID]"

Return Shipping

  • Defective/Damaged Products: We provide prepaid return shipping labels
  • Satisfaction Returns: Customer responsible for return shipping costs
  • Products over $75: Free return shipping provided

Processing Timeline

  • Return approval: Same business day for standard returns
  • Refund processing: 3-5 business days after we receive your return
  • Damaged product refunds: Immediate processing upon photo verification (no need to return damaged items)

Product Exchange Option

Don't see a product that works for you? We're happy to help you find the right Purely Wild product for your needs. Contact our customer education team for personalized recommendations based on your health goals and tolerance levels.

Customer Education Commitment

If your return is due to improper usage or inadequate instructions, we will:

  • Provide comprehensive usage guides and video tutorials
  • Offer one-on-one consultation calls with our product education specialists
  • Send you updated instruction materials for all your Purely Wild products

Quality Assurance Promise

Every return helps us improve. We track all return reasons to enhance our:

  • Product formulations
  • Packaging integrity
  • Educational materials
  • Customer service experience

International Returns

For our customers in Canada, UK, and Ireland: We provide the same 30-day guarantee with simplified return processes. Contact us for region-specific return procedures and prepaid shipping options.

Questions about returns? Our customer service team is trained in product education and can help resolve issues before they require returns. We're here to ensure your success with Purely Wild products.

At Purely Wild, we believe that exceptional products deserve exceptional service. This policy reflects our commitment to your health journey and our confidence in the quality of our wild-sourced supplements.